Account Information
Do I need to register?
If you are a first-time visitor to the store you will need to register with us unless you select guest checkout. Registering will make your subsequent visits quicker and allow you access to your order history. To read more about this, see our Privacy Policy.
What if I forget my password?
If you forget your password, you can request that it be sent to your email address from the Sign In page. Just click the Forgot your password? link. Customer Support cannot give passwords out over the phone, nor can we email them. You will need to reset your password using the email address associated with your account.
Can I view a list of my past orders online?
Yes, you can view all past order details by signing in to your account. Once you have signed in, you will be able to review your order history. If you have a question about a previous order that cannot be answered by viewing your order history, please contact Customer Support.
Finding Products and Placing Orders
How do I find the items I'm looking for?
You can browse through the site or use the search bar located at the top of every page of the online catalog. When you find an item that interests you, click the item name to see its detail page.
What if I want an item, but it is on backorder?
We strive to maintain adequate stock levels, however we may run out of or run low on a particular item. Inventory quantities and expected stock arrival dates for each item are shown on each product page. If an item doesn't have adequate inventory, you may:
- Reduce your quantity to the remaining amount available on hand;
- Check out other related items in this category;
- Check back soon—we are always updating the site.
How do I place an order?
Placing an order is fast and easy. Once you've found the item(s) you would like to purchase, select the size you are interested in and click the Add to Cart button. Proceed to your shopping cart and click the Checkout button. Follow the instructions presented on each page. You will receive an order confirmation email shortly after placing your order.
What if I have a problem placing an order?
Although most online orders go smoothly, occasionally you may experience an issue. If you are unsure how to proceed, please contact Customer Support.
How do I place a rush order?
If there is a specific in-hand date for your order or you need it expedited, please contact Customer Support. While delivery dates cannot be guaranteed, our team will do its best to accommodate your request. Rush production and expedited shipping charges may apply, and some products are not eligible for expedited shipping.
What if I need to cancel my order?
For orders that have already been produced or shipped, please see the return or exchange policy. For items not yet produced or shipped, please contact Customer Support.
There is a Jack Daniel’s item I want that you don’t have listed. Where can I find it?
We’re constantly working to make more items available for purchase through store.jackdaniels.com. Some items were produced for promotional purposes only and are not available for sale. Additional merchandise may be available at the Lynchburg Hardware & General Store or the Jack Daniel’s General Store Nashville. If you have questions about an online order, please contact Customer Support.
Billing Information
What forms of payment do you accept?
- Credit Card (Visa, Mastercard, American Express)
- Debit Card
All orders are payable in U.S. Dollars. We cannot accept checks, cash, or bank transfers. If you have a previously issued gift certificate, please contact Customer Support.
When will my credit card be charged?
Credit cards are processed immediately upon checkout. You will receive an order confirmation email with a complete order summary, including shipping, handling, and tax (if applicable).
Why am I being asked to re-enter my credit card information?
To protect your sensitive payment information, we periodically require you to re-enter your credit card number in accordance with industry-standard security guidelines.
Will I be charged sales tax?
In states where our service providers and fulfillment partners operate, sales tax is required on product purchases and shipping. Sales taxes are calculated after a shipping address is provided and applied according to state regulations.
Gift Certificates
Gift Certificate General Information
Gift certificates are valid only on the site where they were purchased. We are not currently selling new gift certificates, but previously issued certificates can be redeemed. Please contact Customer Support for assistance.
Shipping & Delivery
When and how does my order ship?
All orders for in-stock merchandise ship within 48–72 hours. Overnight and expedited orders ship the same day if placed before 2:00 p.m. CST. Delivery dates depend on stock availability, production time, and carrier schedules.
What if I need to ship to an international address?
We currently ship only within the Continental United States and Canada. Additional customs duties and taxes may apply for Canadian shipments.
How are shipping charges calculated?
Shipping charges are calculated based on weight, dimensions, destination ZIP or postal code, and selected shipping method.
How do I track my orders?
Tracking is available for all packages shipped with UPS or FedEx via their respective websites. You will receive order and shipping confirmation emails that include your tracking number. If you need help tracking your package, please contact Customer Support.
Returns & Exchanges
What is your return policy?
Contact Customer Support within 30 days of receipt to initiate a return or exchange. Returns and exchanges are not permitted for discontinued, sale, or made-to-order merchandise unless defective.
What if the product I ordered is defective or incorrect?
Replacements for defective or incorrect products will be issued if reported within 30 days of receipt. Customer Support will provide a Return Authorization number and pre-paid shipping label where applicable. Include all components in original packaging and note the authorization number on the package.