ACCOUNT INFORMATION

Do I need to register?
If you are a first-time visitor to the store you will need to register with us unless you select guest checkout. Registering will make your subsequent visits quicker and allow you access to your order history. To read more about this, see our Privacy Policy.

What if I forget my password?
If you forget your password, you can request that it be sent to your email address from the Sign In page. Just click the "Forgot your password?" link. Customer Support cannot give passwords out over the phone, nor can we email them. You will need to reset your password using your email address associated with your account.

Can I view a list of my past orders online?
Yes, you can view all past order details by Signing in to your account. Once you have signed in, you will be able to review your order history.
If you have a question about a previous order that cannot be answered by viewing your order history, please contact Customer Support.

FINDING PRODUCTS AND PLACING ORDERS

How do I find the items I’m looking for?
You can browse through the site or use the search bar. The search bar is located at the top of every page of the online catalog. When you find an item that interests you, click the name of the item to see its detail page.

What if I want an item, but it is on backorder?
We strive to maintain adequate stock levels, however we may run out of or run low on a particular item. Inventory quantities and expected stock arrival dates for each item are shown on each product page. If you find an item that doesn't have adequate inventory on hand you have the following options:
• Reduce your quantity to the remaining amount available on hand;
• Check out the other related items in this category;
• Check back soon! We are always updating the site.

How do I place an order?
Placing an order with us is fast and easy! Once you've found the item(s) you would like to purchase, simply select the size you are interested in, and click on the Add to Cart button. Proceed to your shopping cart and click the Checkout button. Next follow the
instructions presented on each page. You will receive an order confirmation email shortly after placing your order.

What if I have a problem placing an order?
Although most online orders go very smoothly, occasionally you may experience an issue. If you are not sure about what to do next to complete your order, please contact Customer Support.

How do I place a rush order?
If there is a specific in-hand date for your order or you need it to be expedited to you as soon as possible, please contact Customer Support. In hands dates cannot be guarenteed, however our team will always do our best to accomodate any requests.
Rush production charges and/or expedited shipping charges may apply. Some products are not eligible for expedited shipping.

What if I need to cancel my order?
For orders that have already been produced and/or shipped, please see the return or exchange policy. For items that have not been produced and/or shipped, please contact Customer Support.

There is a Jack Daniels item I want that you don’t have listed here. Where can I find it?
We're constantly working to make more items available for purchase
through store.jackdaniels.com. Some Jack Daniel's items you may have seen were produced for promotional purposes only and are not available for purchase.
The Lynchburg Hardware & General Store, and the Jack Daniel’s General Store Nashville often carry additional Jack Daniel's merchandise that is not available from our online store. If there's an item you're interested in that is not available here, give the folks at one of these two stores a call. However, they will not be able to answer questions about your online order. If you have a question about your online order, please contact Customer Support.

BILLING INFORMATION

What forms of payment do you accept?
We currently accept these methods of payment:
• Credit Card (Visa, Mastercard, American Express)
• Debit Cards
All orders are payable in U.S. Dollars.
We are unable to accept checks, cash, or bank transfers.
Please contact customer support if you have a previously issued gift certificate you wish to use for payment. Our team is happy to honor these and can help you get these processed.

When will my credit card be charged?
For all credit card orders, your credit card will be processed immediately upon check
out. You will receive an order confirmation email with the complete order summary and the total amount charged to your card, including shipping/ handling and tax (if applicable).
If funds are not available and your card declines, your order will not process thus no confirmation email will be sent, but you will be prompted to supply an additional form of payment to complete the transaction. If you choose to supply an additional card that authorizes the funds, your transaction will then be completed, and you will receive an order confirmation email at that time.

Why am I being asked to re-enter my credit card information?
As part of our continuing efforts to protect your sensitive payment information, we follow various industry-standard guidelines. As part of these guidelines, the system will require you to periodically re-enter your credit card number in order to maintain the highest levels of end-to-end protection for your transactions.

Will I be charged sales tax?
In states where our commerce service provider and fulfillment partners have operations, we are required to charge sales tax on product purchases as well as shipping and handling. Sales taxes will not be initially shown until a Ship To address has been provided. Sales taxes are applied to your order in accordance with individual state regulations.

GIFT CERTIFICATES

Gift Certificate General Information
Gift certificates are only valid on the site it was purchased from. We currently do not sell gift certificates for purchase at this time. If you have a previously issued gift certificate you wish to use, please contact customer support. Our team is happy to honor these and can help you get these processed.

SHIPPING & DELIVERY

When and how does my order ship?
Our goal is 100% accuracy on quantity and timelines for all shipments. All orders for in- stock merchandise are shipped within 48-72 hours. Overnight and expedited orders are shipped the same day provided they are transmitted before 2:00 p.m. CST.
The delivery date of your order is subject to stock availability and production time, where applicable, and is not guarenteed.
The estimated transit time is approximately 5-7 days (Monday - Friday) in the continental US from the time your order is placed and is subject to change based on order volume and carrier status.
All available shipping methods will appear in your shopping cart at the time of checkout. To view the applicable shipping charges, enter the shipping address zip or postal code in the text box provided. Final shipping charges are shown before checkout.
Note: UPS does not deliver to PO boxes. If a PO Box address is entered, the order will ship via USPS or other carrier which does not supply tracking. Firebolt Group is not responsible for lost or damaged shipments.
In stock orders will ship within 2 business days of placement. Depending on delivery location, please allow an average of 3 - 5 business days for Ground delivery.

What if I need to ship to an international address?
We do not ship outside the Continental United States and Canada. We apologize for any inconvenience this may cause. You may be charged for additional shipping, customs, duties, and taxes for items purchased shipping to Canada because:
Duties and taxes are not included in the price of the goods you purchase online and
might not be included in the overall shipping costs shown at checkout.
Some or all of these goods may not originate in the country you reside in, therefore are subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders.
When goods are not shipped domestically (within your country), you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate.
To ensure we can deliver your goods in the shortest possible time after receiving your order, we pay the customs authority on your behalf for any duties and taxes that are due on the goods.
What is payable, if anything, depends on where the goods are sent from, the type of goods, their transactional value, and the weight of the package.

How are shipping charges calculated?
Shipping charges are calculated based on the weights and dimensions of your shipment in association with the zip code of the final destination and selected Shipping Method.

How do I track my orders?
Tracking is available for every package that we ship with UPS or FedEx via the individual carrier’s website.
As long as you provide us with a valid email at the time of your order, you will receive an order confirmation by email. You will also receive a shipping confirmation by email at the time of the shipment. The shipping confirmation will contain your tracking number for the associated shipment. You can track the status and delivery of your package with the ease of online tracking. If you need help tracking your package, please contact Customer Support.

RETURNS & EXCHANGES
What is your return policy?
If you wish to return or exchange an item, contact Custom support within 30 days of receipt of the product to initiate such a return or exchange. No returns or exchanges may be made after 30 days. Please note that returns and exchanges are not permitted for discontinued, on sale or Made-to- Order (custom decorated) merchandise unless damaged or defective.
Unauthorized returns or exchanges without an RA # will not be accepted. All returned products must be complete and include all components of the item being returned, such as cables, adapters, etc. We are not responsible for lost returns. Please make sure to keep a copy of your tracking information to ensure the delivery of your return. Your refund will be processed once we receive and verify the returned merchandise, which can take up to 14 business days from the time we receive your return shipment.
Please note that all returns and exchanges for product that is not damaged or defective may be subject to a 15% restocking fee. Worn apparel items and any customized product shipped directly from the manufacturer are not eligible for return.

What if the product I ordered is defective or incorrect?
Replacements for defective or incorrect product will be generated if such product is reported to Cumstomer Support within 30 days of receipt.
For product being returned within 30 days of receipt, if it shipped from our warehouse, Customer Support will provide a Return Authorization number and issue a pre-paid call tag for return to our distribution facility. Return the product within 10 business days of receipt of the call tag and include all product components and item(s) in their original packaging. Be sure to include the Return Authorization number on the outside of the return packaging. A replacement unit will be shipped at no expense to you once the defective or incorrect product has been received and inspected at the warehouse. For products shipped directly from a supplier's facility, Customer Support will coordinate with the supplier to have the unit in question picked up from you. Once the supplier has received and inspected the returned product, a replacement unit will be shipped at no expense to you directly from the supplier. All components of the product must be returned in their original packaging.