RETURNS & EXCHANGES

Need to initiate a return? Click here

What is your return policy?
If you wish to return or exchange an item, contact Custom support within 30 days of receipt of the product to initiate such a return or exchange. No returns or exchanges may be made after 30 days. Please note that returns and exchanges are not permitted for discontinued, on sale or Made-to-Order (custom decorated) merchandise unless damaged or defective.
Unauthorized returns or exchanges without an RA # will not be accepted. All returned products must be complete and include all components of the item being returned, such as cables, adapters, etc. We are not responsible for lost returns. Please make sure to keep a copy of your tracking information to ensure the delivery of your return. Your refund will be processed once we receive and verify the returned merchandise, which can take up to 14 business days from the time we receive your return shipment.
Please note that all returns and exchanges for product that is not damaged or defective may be subject to a 15% restocking fee. Worn apparel items and any customized product shipped directly from the manufacturer are not eligible for return.

What if the product I ordered is defective or incorrect?
Replacements for defective or incorrect product will be generated if such product is reported to Customer Support within 30 days of receipt.
For product being returned within 30 days of receipt, if it shipped from our warehouse, Customer Support will provide a Return Authorization number and issue a pre-paid call tag for return to our distribution facility. Return the product within 10 business days of receipt of the call tag and include all product components and item(s) in their original packaging. Be sure to include the Return Authorization number on the outside of the return packaging. A replacement unit will be shipped at no expense to you once the defective or incorrect product has been received and inspected at the warehouse. For products shipped directly from a supplier's facility, Customer Support will coordinate with the supplier to have the unit in question picked up from you. Once the supplier has received and inspected the returned product, a replacement unit will be shipped at no expense to you directly from the supplier. All components of the product must be returned in their original packaging.